Effective Date: January 1, 2025
Last Updated: March 2025
Website: https://pawtopai.prosourceatlas.com/
Operating Entity: PAWTOPAI LLC

PAWTOPAI LLC (“Company,” “we,” “us,” or “our”) is dedicated to safeguarding the personal privacy of visitors and customers who access our online store located at https://pawtopai.prosourceatlas.com/ (the “Site” or “Services”). This Privacy Policy describes how your personal information is collected, utilized, maintained, protected, and disclosed when you interact with us, browse our pet product catalog, or complete a transaction.

By accessing or using our Website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

We collect information directly from you when you provide it to us, automatically as you navigate through the Site, and from third-party partners.

A. Information Provided Directly by You:

  • Customer Contact Details: First and last name, email address, physical shipping address, billing address, and telephone number.
  • Transaction & Commercial Data: Records of pet products purchased, order values, product preferences, order notes, return records, and customer service correspondence.
  • Payment Credentials: Credit/debit card numbers, expiration dates, CVV codes, and billing details. (Note: All payment data is tokenized and transmitted directly to PCI-DSS certified payment processors such as Stripe and PayPal. PAWTOPAI LLC does not store unencrypted payment card data on our servers).
  • Account Information: Usernames, passwords, account preferences, and purchase history.

B. Information Collected Automatically:

  • Device & Log Information: Internet Protocol (IP) address, operating system, browser type and version, time zone settings, referral URLs, device identifiers, and ISP information.
  • Usage & Behavioral Data: Pages viewed, products searched, time spent on individual pages, clickstream data, scroll depth, and interaction with buttons/promotional banners.
  • Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixels, and log files used to retain cart contents, maintain session states, and measure traffic metrics.

2. Legal Basis and Purpose of Data Processing

We process personal data under lawful bases recognized under international and US privacy standards, including contractual necessity, legitimate business interests, legal compliance, and user consent. Specifically, we use your data to:

  1. Process, fulfill, ship, and track orders for pet supplies and related accessories.
  2. Verify customer identity, detect fraudulent card transactions, and mitigate security risks.
  3. Manage customer accounts, process refunds, replacements, or customer inquiries.
  4. Comply with legal requirements, tax reporting obligations, state sales tax filings, and federal mandates.
  5. Enhance site performance, optimize product availability, and conduct internal business analytics.

3. Disclosure and Sharing of Personal Information

We do not sell, rent, monetize, or trade your personal data to data brokers or unrelated third parties. We disclose data solely to authorized service providers essential for store operations:

  • Payment Processors: Direct integration with gateways (e.g., Stripe, PayPal) for transaction settlement and fraud prevention.
  • Logistics & Delivery Carriers: Fulfillment partners and freight carriers (e.g., USPS, UPS, FedEx, DHL) to ship and deliver physical items.
  • IT Infrastructure & Hosting: Cloud hosting providers, database platforms, firewall tools, and automated backup services.
  • Legal and Regulatory Compliance: When required by subpoena, search warrant, court order, or to defend PAWTOPAI LLC against claims or legal disputes.

4. Cookies, Web Beacons, and Analytics

We utilize first-party and third-party cookies to provide seamless site functionality:

  • Essential Cookies: Required for cart functionality, secure checkout, and authentication.
  • Analytics Cookies: (e.g., Google Analytics) to aggregate anonymous data regarding traffic trends and customer navigation.
  • Preference Cookies: To remember language settings, currency selections, and local preferences.

You can configure your browser to reject all or certain cookies. However, disabling essential cookies will prevent the cart and checkout systems from functioning properly.

5. Data Security and Technical Safeguards

We implement robust administrative, technical, and physical security safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. All transaction sessions are protected with 256-bit Secure Sockets Layer (SSL) encryption technology. While we employ strict security measures, no electronic transmission over the internet or data storage mechanism can be guaranteed 100% secure.

6. Data Retention Policy

We retain personal data only for as long as necessary to satisfy the purposes outlined in this policy, manage customer service lifecycles, adhere to accounting and tax record-keeping requirements, and resolve legal disputes.

7. Your Privacy Rights (CCPA / CPRA / State Laws / GDPR)

Depending on your geographic location and local jurisdiction, you hold specific legal rights:

  • Right to Know / Access: Request disclosure of the categories and specific pieces of personal data collected about you.
  • Right to Deletion: Request deletion of your personal information, subject to statutory exceptions (such as open orders or tax retention laws).
  • Right to Rectification: Request correction of inaccurate or incomplete personal records.
  • Right to Opt-Out of Sale/Sharing: We do not sell data; however, you retain the permanent right to request that your information never be shared for third-party cross-context marketing.
  • Non-Discrimination: We will never discriminate against you, deny products, or charge different prices for exercising your statutory privacy rights.

To submit a verified privacy request, email us at: support@pawtopai.prosourceatlas.com.

8. Protection of Minors

Our website and pet products are intended solely for individuals of the age of majority. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected data from a child under 13 without verified parental consent, we will promptly delete it.

9. Changes to This Privacy Policy

PAWTOPAI LLC reserves the right to modify or update this Privacy Policy at any time. Changes will be posted to this page with an updated “Last Updated” date. Continued use of the Site after revisions constitutes acceptance of the amended policy.

10. Official Contact & Legal Inquiries

For questions, data access requests, or compliance inquiries:

  • Entity Name: PAWTOPAI LLC
  • Principal Member: Younes Talha
  • Tax Identification (EIN): 38-XXXXX85
  • Physical Address: 117 S Lexington St Ste 100, Harrisonville, MO 64701, United States
  • Customer Support Email: support@pawtopai.prosourceatlas.com
  • Official Website: https://pawtopai.prosourceatlas.com/