Effective Date: January 1, 2025
Last Updated: March 2025
Website: https://pawtopai.prosourceatlas.com/
Company: PAWTOPAI LLC
Thank you for shopping at Pawtopai. This Shipping Policy details our order processing schedules, domestic and international shipping options, delivery timeframes, tracking mechanisms, and shipping fees.
1. Order Processing and Handling Time
- Order Cut-Off Time: 5:00 PM (CST – Central Standard Time), Monday through Friday.
- Handling / Processing Time: All orders are verified, packaged, quality-checked, and dispatched within 1 to 2 business days (Monday – Friday, excluding federal holidays).
- Orders placed on Saturday, Sunday, or during public US holidays are processed on the next subsequent business day.
2. Shipping Rates, Transit Times & Delivery Estimates
We partner with top-tier logistics providers (USPS, UPS, FedEx, and DHL Express) to ensure that your pet products arrive quickly and securely.
A. Domestic Shipping (Within Continental United States):
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Domestic Delivery | 3 – 7 Business Days | FREE on orders over $50.00 (or $4.95 Flat Rate) |
| Expedited / Express Delivery | 2 – 4 Business Days | $9.95 Flat Rate |
(Total Estimated Delivery Time = Handling Time [1-2 business days] + Transit Time [3-7 business days]).
B. International Shipping (Worldwide):
- Estimated Transit Time: 7 – 15 Business Days (depending on country destination and local customs clearance).
- Shipping Cost: Calculated dynamically at checkout based on weight, dimensions, and destination country.
3. Order Tracking and Status Updates
As soon as your package has been labeled and transferred to the shipping carrier, an automated Shipping Confirmation Email containing your tracking number and direct tracking link will be sent to your registered email address.
Please allow 24 to 48 hours for the carrier’s system to scan the package and update initial tracking checkpoints. You may also track your order status directly on our website or on the carrier’s tracking portal.
4. Shipping Address Accuracy & Verification
Please ensure that your shipping address is complete, accurate, and includes any relevant apartment, suite, or unit numbers during checkout.
- PAWTOPAI LLC is not responsible for packages misrouted, delayed, or lost due to incorrect or incomplete shipping addresses submitted by the customer.
- If you realize you entered an incorrect address, contact us immediately at support@pawtopai.prosourceatlas.com within 2 hours of ordering. Once an order has shipped, the address cannot be modified.
5. Lost, Stolen, or Missing Packages
If your tracking information states that your package was “Delivered” by the carrier, but you cannot locate it:
- Verify the delivery location (front porch, side gate, building reception, mailroom, or neighbors).
- Allow an additional 24 hours, as some carriers scan items as delivered shortly before physical drop-off.
- If the package remains unlocated, email us at support@pawtopai.prosourceatlas.com within 4 business days of the delivery timestamp. We will open an official trace investigation with the carrier and provide a resolution (replacement or refund).
6. Customs Duties, Import Taxes & VAT (International Orders)
For international shipments outside the United States, your order may be subject to import duties, local taxes, and customs handling fees imposed by the destination country once the package arrives. These charges are the sole responsibility of the customer. PAWTOPAI LLC has no control over foreign customs authorities and cannot predict their assessment fees.
7. Damaged Shipments
If your package arrives with visible signs of exterior or interior damage, please take photos immediately and review our Refund and Return Policy to request an immediate replacement.
8. Shipping Inquiries & Support
If you have any questions regarding your package or shipping estimates, contact our logistics support:
- Operating Entity: PAWTOPAI LLC
- EIN: 38-XXXXX85
- Physical Address: 117 S Lexington St Ste 100, Harrisonville, MO 64701, United States
- Customer Support Email: support@pawtopai.prosourceatlas.com
- Website: https://pawtopai.prosourceatlas.com/