Effective Date: January 1, 2025
Last Updated: March 2025
Store URL: https://pawtopai.prosourceatlas.com/
Company: PAWTOPAI LLC

At Pawtopai, owned and operated by PAWTOPAI LLC, we strive to ensure that you and your pets are completely satisfied with every purchase. If for any reason you are not satisfied with an item, our transparent 30-day return policy outlines your rights, instructions, and processing times.

1. 30-Day Standard Return Window

You have 30 calendar days from the date your shipment is marked as “Delivered” by the shipping carrier to initiate a return or exchange for any eligible product.

2. Return Eligibility Criteria

To qualify for an authorized return and full refund:

  • The item must be in its original, unused, and unwashed condition.
  • The item must be free from pet hair, odors, dirt, biting marks, stains, or physical wear.
  • The product must be returned with all original manufacturer packaging, protective wrappers, tags, accessories, and instruction manuals intact.
  • You must present a valid order confirmation number or proof of purchase.

Non-Returnable & Non-Refundable Items:

  • Consumed, opened, or unsealed pet food, supplements, treats, and hygiene products.
  • Customized, personalized, or engraved pet tags and collars.
  • Items purchased on clearance or final liquidation sale.
  • Gift cards and downloadable digital items.

3. Restocking Fees & Return Shipping Costs

  • Restocking Fees: We charge $0.00 Restocking Fees. There are no hidden fees or administrative deductions.
  • Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (defective item, damaged during shipping, or incorrect item received), PAWTOPAI LLC will pay 100% of return shipping costs and provide a prepaid shipping label.
  • Customer Preference / Buyer’s Remorse Returns: If you change your mind, ordered the wrong size/color, or no longer need the product, the customer is responsible for purchasing the return shipping postage with a trackable carrier service.

4. Damaged, Defective, or Wrong Items Received

We inspect our pet products thoroughly prior to dispatch; however, transit damages may occasionally occur.

  1. Please inspect your package immediately upon arrival.
  2. If your item arrives damaged, defective, or incorrect, email us within 48 hours of delivery at support@pawtopai.prosourceatlas.com.
  3. Attach your order number along with clear photographs/videos illustrating the defect or damage, as well as the outer shipping label.
  4. Upon verification, our team will dispatch a free replacement immediately or issue a 100% full refund without requiring the damaged item to be sent back if deemed unrecoverable.

5. Step-by-Step Return Procedure

To return an item, please follow these simple steps:

  1. Submit Request: Send an email to support@pawtopai.prosourceatlas.com with your order number, the item(s) you wish to return, and the specific reason for the return.
  2. Obtain Return Authorization (RMA): Our customer care team will review your request within 24 business hours. If approved, we will issue a Return Merchandise Authorization (RMA) number along with detailed return packaging instructions.
  3. Pack the Merchandise: Securely pack the item in its original box with all tags and accessories. Write your RMA number clearly on the outside of the package.
  4. Ship to Authorized Facility: Send the return package to our designated physical return facility:

“`text
PAWTOPAI LLC
Attn: Returns Department (RMA# [Your RMA Number])
117 S Lexington St Ste 100
Harrisonville, MO 64701
United States